Terms of Service

Last Updated: September 16, 2026

Welcome to Elowenna. By accessing elowenna.com or purchasing from our store, you agree to the following Terms of Service.

1. General Terms

You must use our website and services only for lawful purposes. We reserve the right to refuse or cancel orders where reasonably necessary, including cases involving suspected fraud, payment issues, incorrect information, or product availability.

2. Products and Pricing

We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However, errors or slight variations may occasionally occur.

Prices and product availability may change without notice.

3. Orders and Payments

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

After placing an order, you will receive an order confirmation. We may contact you if additional information or verification is required before shipment.

If we are unable to fulfill an order, we may cancel it and issue a refund to the original payment method.

4. Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address.

Delivery times are estimates and may vary due to carriers, customs, weather, holidays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for more information.

5. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Eligible return requests must generally be submitted within 30 days of delivery.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@elowenna.com.

Once an order has entered processing or shipment, we may not be able to modify or cancel it.

7. Intellectual Property

Content on this website, including our original text, graphics, logos, and website materials, may not be copied, reproduced, or commercially used without permission, except as permitted by law.

8. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, and shipping carriers. Your use of certain third-party services may also be subject to their respective terms and policies.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Elowenna is not responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: info@elowenna.com

Thank you for choosing Elowenna.