Shipping Policy

Last Updated: August 11, 2026

At Elowenna, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed after payment confirmation.

Orders are usually processed within:

1-3 business days

during normal business operations.

Please note that processing time may be longer during:

• Holidays.

• Promotional events.

• Peak shopping seasons.

• Unexpected circumstances.

You will receive a confirmation email once your order has been shipped.

2. Shipping Time

After your order has been processed and shipped, estimated delivery times may vary depending on your location and shipping method.

Typical delivery time:

7-15 business days

Please note that delivery times are estimates and may be affected by:

• Shipping carriers.

• Customs clearance.

• Weather conditions.

• Holidays.

• Other factors beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to become active after shipment.

You can use the tracking number provided to check your order status.

4. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Please carefully check your:

• Name.

• Shipping address.

• Phone number.

• Email address.

Elowenna is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

5. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at:

Email: info@elowenna.com

Please provide:

• Order number.

• Delivery information.

• Photos of damaged items (if applicable).

We will review the situation and assist you with the appropriate solution.

6. Customs, Taxes, and Fees

Customers are responsible for any customs duties, taxes, or additional fees that may apply to international orders.

Customs policies vary by country, and Elowenna cannot control or predict these charges.

7. Order Changes & Cancellation

If you need to change your shipping address or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes may not be possible.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Email: info@elowenna.com

Thank you for choosing Elowenna.

We appreciate your trust and are committed to delivering quality products and a great shopping experience.