Shipping Policy

Last Updated: September 16, 2026

Thank you for shopping with Elowenna. We are committed to processing and delivering your order as efficiently as possible.

1. Order Processing

Orders are typically processed within 3–5 business days after payment is successfully confirmed.

Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Time

Estimated delivery times vary depending on the destination and shipping method.

Most orders are typically delivered within 15–20 business days after shipment.

Please note that delivery times are estimates and may be affected by customs processing, local carriers, weather conditions, holidays, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping promotions will be subject to the conditions displayed on our website at the time of purchase.

4. Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided with your order.

Please allow some time for tracking information to update after your package has been shipped.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

If you notice an error in your shipping information, please contact us as soon as possible at info@elowenna.com.

Once an order has been processed or shipped, we may not be able to change the delivery address.

6. Delivery Delays

Occasionally, packages may experience delays due to customs, local postal services, carrier disruptions, weather, holidays, or other circumstances beyond our reasonable control.

If your tracking information has not been updated for an extended period, please contact us and we will assist you in checking the shipment status.

7. Undeliverable or Returned Packages

If a package cannot be delivered due to an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, or other recipient-related reasons, it may be returned to the sender or handled according to the local carrier's procedures.

Please ensure that your shipping information is correct before completing your order.

8. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country's regulations.

Where applicable, these charges may be the responsibility of the recipient unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: info@elowenna.com

Thank you for choosing Elowenna.