Return & Refund Policy

Last Updated: August 11, 2026

Thank you for shopping with Elowenna. We want you to love every item you purchase from us. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request under the conditions below.

1. Return Eligibility

We accept returns within 30 days after the date you receive your order.

To be eligible for a return, your item must meet the following requirements:

• The item must be unused, unworn, and in its original condition.

• The item must include all original packaging, tags, accessories, and parts.

• The product must not show any signs of use, damage, alteration, or wear.

• The item must be in a condition that allows it to be resold.

Items returned without meeting these requirements may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged products caused by improper handling.

• Items without original packaging or accessories.

• Personalized or customized products.

• Clearance or final sale items (if applicable).

• Products that are not in a resalable condition.

3. How to Request a Return

To start a return, please contact our customer support team at:

Email: info@elowenna.com

Please provide:

• Your order number.

• The name of the product you wish to return.

• The reason for the return.

• Photos or videos of the item if there is a quality issue.

Our customer service team will review your request and provide further instructions.

Please do not send your item back before receiving return approval.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective.

• The item received is incorrect.

• The product was damaged during delivery.

We recommend using a trackable shipping service when returning your item. Elowenna is not responsible for lost or damaged return packages.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Refunds are usually completed within 5-10 business days after approval.

• Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• Photos or videos showing the issue.

We will review the situation and provide a suitable solution, including replacement or refund when applicable.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed, shipped, or fulfilled cannot be canceled.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: info@elowenna.com

Thank you for choosing Elowenna.

We appreciate your trust and are committed to providing quality products and a pleasant shopping experience.