Return & Refund Policy

Thank you for shopping with Elowenna. We want you to be satisfied with your purchase. If you are not fully satisfied with your order, you may request a return or exchange within 30 days of receiving your item, subject to the conditions below.

1. Return & Exchange Eligibility

To be eligible for a return or exchange:

• The return request must be submitted within 30 days of delivery.

• The item must be unused, unworn, and in its original condition.

• The product must include its original packaging, accessories, manuals, tags, and any other included items.

• The item must be in a condition that does not affect its resale.

• Items showing signs of use, damage, modification, washing, or missing original components may not be accepted.

For hygiene, safety, or personal-use reasons, certain products may not be eligible for return once they have been opened or used.

2. How to Request a Return

To request a return, please contact our customer service team and provide:

• Order number

• Product name

• Reason for the return

• Photos or videos of the item, if applicable

After reviewing your request, we will provide return instructions if the return is approved.

Please do not send any items back before receiving return approval and instructions from us.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• We recommend using a trackable shipping service when returning an item.

• Elowenna is not responsible for packages lost or damaged during return shipping.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval status.

If your return is approved:

• The refund will be issued to your original payment method.

• Refund processing usually takes 5–10 business days after approval.

• Original shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

5. Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may issue a refund instead.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide clear photos or videos showing the issue so that we can review your case and assist you with an appropriate replacement or refund.

7. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, damaged, altered, or modified

• Items missing their original packaging or accessories

• Clearance or final sale items, if applicable

• Products returned after the 30-day return period

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: info@elowenna.com

Thank you for choosing Elowenna.